One area that can create a bottleneck in even the best run shipping or transportation company is documentation. Searches for “Proofs of Delivery” and “Bills of Lading” can be incredibly time consuming and therefore costly. Phone calls from customers disputing deliveries or questioning invoices are equally expensive in terms of man-hours.
But with Select Office Solutions, a document (such as a freight bill) can be captured within the system, eliminating the need for additional paper copies. Plus, with annotation and workflow features, comments can be attached to documents and routed to accounting or customer service for further processing.
Our workflow solutions also use an automated business rule that automatically pairs all documents for retention purposes. So accounting departments that once received calls from vendors indicating that payments had been credited to the wrong invoices can now instantly look at the payment and see what invoices were referenced.
Other Select Benefits
- Select solutions save critical employee man-hours by:
- Reducing a tremendous amount of document copying.
- Reducing the need to match up all the documents needed for customer statements.
- Reducing the number of incoming phone calls due to confusion over the accuracy of billing and shipping documents.
- Plus, as customers realize that freight bills and invoices are accurate, many companies experience a shortened receivable cycle.
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